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Dana's avatar

This may be an unpopular comment, but are we wrong to associate user engagement with user value?

It seems to me the addictive nature is serving the app, not the user. Sure they’re getting a dopamine hit, but how are we actually quantifying user value?

I could be misinterpreting the tone of the article but it’s as if we’re giddy about driving addictive behaviors in users.

I understand engagement drives revenue, but shouldn't our North Star metrics also measure how our products genuinely improve users' lives, not just how effectively they capture attention?

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Nipun Bhatia's avatar

When strategies/habit forming loops (in this case addiction forming) over-deliver on metrics like time spent, it requires the business/product to take a very hard look at themselves and go back and anchor on the “vision” they started the platform with, instead of milking the engagement for business/revenue goals.

Mind you, not arguing that business metrics/revenue are bad KPIs. But capitalising on “addiction” to boost platform revenue is like asking honest tax payers to pay more tax (leading to unconstrained taxpayer abuse).

Instagram’s official vision/mission statement per their website is “Where everyday moments, bring friends together”. Now is “time spent” really a good measure of achieving that vision ? Perhaps no. Agree with the general sentiment on the thread that one should instead look at metrics that define “value” for the end consumer.

One example of such measure could be %sessions where action was taken on content (liked, shared, commented) as opposed to just viewed (doom scrolled) and the goal could be how to boost those sessions. Each action taken on a content is a positive measure of user appreciating the content creator’s work/building a connection between the two parties. Which is closer to the goal/vision of “creating connections” that the platform has. Plus the content ‘creator’/‘sharer’ feels acknowledged better with “interactions” as measures than just chasing “views” which are a vanity metric.

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