India’s UPI is now live in France, UAE, Singapore, and more,letting travelers pay from their Indian bank accounts abroad. Here’s how UPI is scaling globally, and what product managers can learn.
. The PIN Problem: In India, UPI runs on a 4-digit PIN. But some countries expect stronger authentication (biometrics, two-factor).
→ Do you change the flow for each market or keep it consistent?- If we are going abroad as a PM I would have tried to maintain consistency and keep it simple for my users but financial decisions are quite stringent and if other countries insisted on having different authentication then i would probably have to accept that
2. The Free vs. Fee Debate: UPI is free in India. But some countries might insist on a fee per transaction.
→ Would you allow it? Or risk slower adoption by insisting on “free”?- I dont think i would want to risk slower adoption. My goal here is to go to more and more countries .I would have tried to bargain on the fees with countries. I would have tried to explain to users as well what they can expect in terms of fees .
3. The Currency UX Challenge: User pays in rupees. Merchant receives euros.
→ How do you hide the currency swap complexity while staying transparent?- I think just like in delivery we show all steps if requested same here we will show. Rupees to dollars . Dollars to euros. Forex apps shows something similar i think
. The PIN Problem: In India, UPI runs on a 4-digit PIN. But some countries expect stronger authentication (biometrics, two-factor).
→ Do you change the flow for each market or keep it consistent?- If we are going abroad as a PM I would have tried to maintain consistency and keep it simple for my users but financial decisions are quite stringent and if other countries insisted on having different authentication then i would probably have to accept that
2. The Free vs. Fee Debate: UPI is free in India. But some countries might insist on a fee per transaction.
→ Would you allow it? Or risk slower adoption by insisting on “free”?- I dont think i would want to risk slower adoption. My goal here is to go to more and more countries .I would have tried to bargain on the fees with countries. I would have tried to explain to users as well what they can expect in terms of fees .
3. The Currency UX Challenge: User pays in rupees. Merchant receives euros.
→ How do you hide the currency swap complexity while staying transparent?- I think just like in delivery we show all steps if requested same here we will show. Rupees to dollars . Dollars to euros. Forex apps shows something similar i think