1. At first, it can be frustrating when a core action, one I’ve grown accustomed to is suddenly relocated in a redesign. That initial friction often stems from the break in habit and muscle memory. However, a guided walkthrough or in-app tutorial highlighting the new navigation or layout can significantly ease that transition. It not only reduces user anxiety but also signals intentionality behind the design, helping existing users feel considered and supported.
2. As a Product Manager, I’d closely monitor key behavioral metrics to gauge the redesign’s effectiveness. Feature discovery rate would be a priority to ensure users are finding and engaging with the relocated or new functionalities. I’d also track DAU and MAU to understand user retention trends, along with session length as an indicator of deeper engagement. Most importantly, I’d analyze drop-off points across critical flows to identify friction introduced by the new design and iterate accordingly.
Very well said. I think a critical metrics would also be action completions. For ex if 50% of DAUs completed an action in the older flow, I would want to know if the same % is completing the action after the redesign also.
I dont like it if the UI/UX is changed completely for a product i am using for a long time unless it was a big pain point for me to figure out how it works. Now with new UI/UX a new learning curve starts. I will be confused initially .
As a PM for this , i would have a close eye on guard rail metrics so that normal business like DAU,DWU, weekly/daily transactions are not impacted.
I will measure the metrics of reasons due to which this major revamp happened example - some services not used as much as we would have wanted them, use of scanner daily etc
1. At first, it can be frustrating when a core action, one I’ve grown accustomed to is suddenly relocated in a redesign. That initial friction often stems from the break in habit and muscle memory. However, a guided walkthrough or in-app tutorial highlighting the new navigation or layout can significantly ease that transition. It not only reduces user anxiety but also signals intentionality behind the design, helping existing users feel considered and supported.
2. As a Product Manager, I’d closely monitor key behavioral metrics to gauge the redesign’s effectiveness. Feature discovery rate would be a priority to ensure users are finding and engaging with the relocated or new functionalities. I’d also track DAU and MAU to understand user retention trends, along with session length as an indicator of deeper engagement. Most importantly, I’d analyze drop-off points across critical flows to identify friction introduced by the new design and iterate accordingly.
Very well said. I think a critical metrics would also be action completions. For ex if 50% of DAUs completed an action in the older flow, I would want to know if the same % is completing the action after the redesign also.
Thanks, Sid! Yes, that’d be a better metrics to measure!
I dont like it if the UI/UX is changed completely for a product i am using for a long time unless it was a big pain point for me to figure out how it works. Now with new UI/UX a new learning curve starts. I will be confused initially .
As a PM for this , i would have a close eye on guard rail metrics so that normal business like DAU,DWU, weekly/daily transactions are not impacted.
I will measure the metrics of reasons due to which this major revamp happened example - some services not used as much as we would have wanted them, use of scanner daily etc